Sales of goods act - Darlington

Sales of goods act - Know your rights when buying goods or services:

Goods:

• When you buy goods
• Check out your rights
• How to solve your problems

Services:

• When you buy services
• Check out your rights
• How to solve your problems

Sample letters:

• How to solve your problems - Sample letters

Have you bought on credit?:

• Have you bought faulty goods or had shoddy work done?

Is the trader right?

• Excuses you may come across

The information contained in this site gives only general guidance and should not be regarded or relied upon as a complete and authoritative statement of the law.

One of life’s pleasures:
Ripping the wrapping off a newly bought gadget. One of life’s disappointments: finding out the gadget doesn’t work. One of life’s common experiences: the trip back to the shop to fight for a refund, replacement or repair. If this sounds familiar, I recommend you look at the latest law on consumer goods before your next bad buy blues: The Sale and Supply of Goods to Consumer Regulations 2002. Riveted? Probably not.

The regulations, available online, come into force on 31 March 2003. They should have been in force by 1 January 2002 but the public consultation took longer. As you may have guessed, the regulations are Britain’s implementation of a European Directive (1999/44/EC) as part of the continuing drive to make European law consistent in each member country.